Mac Skype For Business Chat Window Blank

Mac Skype For Business Chat Window Blank

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Skype for Business on Mac is the all new client that provides great communication experiences for Apple users. Features like one-click join, edge-to-edge video, and full screen sharing give you a superior Skype Meetings experience. To upload or edit your picture from within Skype for Business: 1. Click Options (cog icon ) on the Skype for Business main window 2. Choose Tools Options 3. In the Skype for Business Options window, select My Picture from the left-hand panel 4. Click the Edit or Remove Picture button to upload an image. Office 365 will open. Skype doesn't appear as an option when trying to grant camera and microphone permissions in Mac Mojave OS settings. Run these two commands to fix the problem: tccutil reset Microphone com.skype.skype; tccutil reset Camera com.skype.skype; When signing out of Skype for Linux, the app forgets my credentials when I didn't select that option. When sharing your screen, set the keyboard focus onto the toolbar to control screen sharing. In Skype for Business 2016, press Esc to set the focus back onto the conversation window. In Skype for Business 2016 only: Navigate quickly between the main sections of the window.

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Summary

After joining an active Lync conference the Lync conversation window does not contain any instant messages (IM).

Cause

The design of the Lync Instant Messaging Conferencing Unit (ImMcu) limits the amount of IM information that will be submitted to the Lync conference participants. The ImMcu message history component records each IM sent by the conference participants for the first 40 seconds after the first IM is added to an IM conference. Within the beginning 40 seconds the ImMcu message history component can manage a maximum limit of 50 IM at a time in its buffer. When the limit of 50 IM is met then the first IM for the conference will be removed from the ImMcu message history component as the last IM for the conference is added to the ImMcu message history component. After the ImMcu message history component's 40-second timer expires, the ImMcu message history component will clear all IMs from its buffer. These design features of the ImMcu message history component provide conference participants with the following experiences when joining a Lync IM conference:

  • Participants that join the IM conference within the first 40 seconds of the IM conference will receive all of the IM that is current with the ImMcu message history component in their Lync conversation window
  • Participants that join the IM conference after the first 40 seconds of the IM conference will not receive any IM and their Lync conversation window

Workaround

To optimize the number of conference participants that will be able to view a Lync IM conversation window that includes the IMs that are buffered by the ImMcu message history component within its initial 40-second interval, use the following steps to sort the Lync contacts by availability:

  1. Select the Lync Display contacts by groups (Groups) feature of the Lync contact window
  2. From the View more layouts drop down list choose Sort by Availability
  3. Select the available contacts that will be conference participants from the sorted contact list.

These steps will help ensure that the IM conference invitations will primarily be sent to conference participants that will be available to respond to the IM conference invitations.

Note

IM conference invitations that are sent to non-responsive IM conference participants will hold for 15 seconds after receiving the toast notification for the IM conference invitation then they will join the conference by default.

Skype Blank Chat

More information

Still need help? Go to Microsoft Community.

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Symptoms

Consider the following scenario.

  • You join an online meeting by using the Skype for Business Web App or Lync Web App on macOS High Sierra 10.13 (including beta versions).
  • Someone in the online meeting shares their desktop.

In this scenario, you see only a black screen instead of the shared desktop.

This problem occurs when the meeting is hosted in Skype for Business Server 2015 or Lync Server 2013. This problem doesn't occur if the meeting is hosted in Skype for Business Online.

Skype Chat Window Blank

Workaround

Mac Skype For Business Chat Window Blank Template

Skype for Business Web App

Skype Business For Mac Download

To work around this issue for Skype for Business Web App, use the Skype Meetings App instead. To do this, the system administrator must follow these steps:

Mac Skype For Business Chat Window Blank Panel

  1. Install the May 2017 update for Skype for Business Server 2015.
  2. Enable the Skype Meetings App by following the instructions in the 'Enable Skype Meetings App' section of Deploy Web downloadable clients in Skype for Business Server 2015.

After these steps are done, web app users will automatically use the Skype Meetings App when they join a meeting.

Lync Web App

There is no workaround yet for this problem for Lync Web App.

Status

Microsoft is working closely with Apple to resolve this problem.

More information

Skype chat window blank

This issue can also occur when the camera isn't granted access permission to Skype for Business.

  1. Select Apple menu > System Preferences, select Security & Privacy, and then Privacy.
  2. Grant Skype for Business access to the camera. You will be prompted to restart Skype for Business.
  3. Check if the issue is resolved after the restart.

Still need help? Go to Microsoft Community.